Frequently Asked Questions: Click a question below to view the answer

    Yes, your vehicle’s license plate number with the state code included (e.g. 123456-VA) is needed to ensure the change is processed correctly.


    Your billing date is the same day of the month that your plan was started. If your plan began on the 19th of the month, then each month your billing date will be on the 19th.


    If your new vehicle uses the same license plate number then you do not have to do anything. If you have a new license plate number then please click the ‘All Other Changes’ button to transfer your pass to a new vehicle.


    Yes, you will need to click the ‘All Other Changes’ button to upgrade or downgrade your Unlimited Plan.


    Your Unlimited Plan will continue to be active until your next billing date. You may continue to wash your vehicle during this time.


    No, your Unlimited Plan remains active until your next billing date.


Yes, you will receive an email confirmation after you submit your request. If you do not receive the confirmation let us know at:

    No worries! Just stop by the car wash and we will be happy to help you reactivate your Unlimited Plan.